T&C’s

ONLINE STORE CANCELLATIONS

If you need to cancel your online order please ensure you give us at least 2 weeks notice, cancellations with appropriate notice will recieve a refund minus a $50 admin fee. Any cancellation requests after this period will be voided. Once your order is placed online we begin preparation for our production line weeks in advance therefore a refund is not feasible.

CUSTOM ORDERS

If you need to cancel your custom order we require two weeks notice, if cancelled within two weeks of your order date you will not recieve a refund. If cancelled with two weeks notice you will recieve a refund on what has been paid minus the $50 deposit.

POSTPONEMENTS

Should you need to postpone your order, please let us know as soon as possible. We are only able to accept postponements with at least 7 days notice AND only if we have appropriate availability on your new requested date. If we are unable to accommodate your posponement no refunds will be given and we will 1. make your cake on the original date. 2. offer store credit. Any postponements within 7 days of the order will be considered as cancellations.

REFUNDS / CREDIT

Once your order has been picked up / handed over for delivery we cannot accept any responsibilty. Should you be unhappy with your order you must tell us at the time of handover. We will not accept any refund requests for design once the cake has left our premise. Should a refund be requested due to the quality of flavour, this will be determined once the order has been returned to our premise at the customers expense to be examined. We will not refund consumed goods.

In the event of a natural disaster, pandemic, nationwide emergencies beyond our control, refunds will not be provided on any payments made towards your order unless in accordance with our refund policies.

Please ensure you have read through all our Terms and Conditions by paying for order in full or via your $50 deposit you are agreeing to these Terms & Conditions.